Winter White Cable Knit Turtleneck Sweater

When buying online, especially if you're a first time buyer, you're usually taking a gamble when it comes to the fit of a garment. Here at 7 Downie St.®, we've made it our mission to have the best fitting menswear products in the industry. So to take some of the guesswork out of the process, we've provided you with a comprehensive sizing chart and fit guide. 

Sport Shirts

7 Downie St.® shirts have a contemporary (semi-slim) fit.

  Matt (left) and Denny (right) are both wearing size 3 in this shirt. Matt is what we would call a “tweener” in the sense that he could fit into both size 3 and size 4. It would simply depend on whether he likes his shirts to be a little slimmer. Also, if your shirt fits you perfectly, but are having issues around the waist, our shirts have darts in the back that will let out 1 1/2” in the stomach area.

Sport Jackets

7 Downie St.® sport jackets have been meticulously sized so they can be worn off the rack. Our sport jackets are a trimmer cut than the classic style and a touch shorter, bringing about a European fashion feel to them. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at matt@7downiest.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at matt@7downiest.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards; all sale items are FINAL SALE.

We also do not accept returns on any masks (adult or children).

We also do not accept returns on bridal ties (MP30, MP32, MP33, MP34, MP35 series) from merchants.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: As we offer free shipping with all orders, we do not offer return labels. As such, we do not cover the cost of freight when an item is shipped back to our warehouse. 

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Customs, Duties and Taxes

7 Downie St.® is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Damages

7 Downie St.® is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

Retail Customer Inquiries

Showroom:

50 Wingold Ave. #9, Toronto, Ontario, M6B 1P7 Canada

(Closed to the general public)

Office hours: 

Monday-Friday 8AM-4PM

Contact us:

Tel: (416) 785-9858

Retail Customer Support: matt@7downiest.com